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Gameloft 徽标
Gameloft 使用 Crashlytics 降低崩溃率,并将玩家会话时长增加 16%
Gameloft 的屏幕截图

简介

Gameloft 成立于 2000 年, 拥有超过 190 款广受好评、屡获殊荣的游戏, 月活玩家数量达到 8 千万。除了发行《Asphalt》和《Dungeon Hunter》等 原创系列大作外,Gameloft 还与迪士尼、乐高 和 Universal Illumination 等大型娱乐公司合作, 为其旗下最受欢迎的品牌开发游戏。


挑战

由于产品组合中产品众多并且受众群体遍布全球, 全面监控游戏稳定性的能力决定着 Gameloft 的成败。 因此,他们需要一种强大的 崩溃报告工具,以跟踪和排查 其所有游戏中的各类问题。“我们先前无法获得关于崩溃的适当信息, 特别是玩家设备上发生的原生崩溃,” Gameloft 部署运营经理 Oana Radulescu 表示。崩溃事件 的再现难度极大,不可预见的技术问题也很难 得到及时的跟踪和修复, 难免影响到大量玩家。

Gameloft 的屏幕截图

解决方案

That's when Gameloft turned to Firebase Crashlytics. By aggregating crashes by root cause and highlighting the impact on players, Crashlytics helps Gameloft see what to fix first — especially useful given the large number of games they manage. "Crashlytics makes it easy to analyze stack traces, helps us prioritize issues, and provides vital information for each bug," Radulescu said. "We instrumented logs and keys to get details and context surrounding crashes — like the affected track or car in a racing game — so we can reproduce and resolve them faster than ever."

When one of their games, Overdrive City, was suffering from mysterious crashes, the team received a velocity alert, warning them that the issue had increased in severity. Thanks to the alert, the Gameloft team swiftly took action and found the culprit — a malfunctioning ad module — and temporarily deactivated it while they fixed the problem, reducing the percentage of users experiencing crashes by 10% overnight. Players appreciated the quick fix. According to Gameloft, in the subsequent weeks, crashes remained low, the game's Play Store rating went up, and session duration increased by 16%, from 6 minutes to 7 minutes. Since then, Crashlytics has become an integral part of Gameloft's ability to monitor stability, roll out features with confidence, and keep players happy.


成果

会话时长增加了 16%

遭遇崩溃的用户百分比降低了 10%

Gameloft 徽标

“过去,我们只能依靠含糊不清的用户评论和不完整的堆栈轨迹盲目地尝试修复问题,而现在则可以获得提高稳定性所需的各种信息。现在,我们不用再将那么多精力投入到问题排查,因此可以用更多时间去打造令人惊叹的游戏体验。”

- Gameloft 部署运营经理 Oana Radulescu