Paso 3: Soluciona y controla los problemas habituales
La asistencia está disponible si tienes algún problema con la medición de conversiones en el dispositivo con datos de eventos.
Soluciona problemas relacionados con las mediciones integradas en el dispositivo para iOS con datos de eventos
Google Analytics
¿Tienes problemas para implementar Google Analytics? Usa los recursos de ayuda y la información de contacto que proporciona el equipo de Google Analytics.
Existen algunos casos de solución de problemas que puedes investigar antes de consultar los recursos de ayuda.
Frameworks obsoletos vinculados
Si vinculas el framework GoogleAppMeasurementOnDeviceConversion (obsoleto) y los frameworks GoogleAdsOnDeviceConversion en tu app, se generará una excepción con el siguiente mensaje. Para evitar la excepción, quita el framework GoogleAppMeasurementOnDeviceConversion (obsoleto).
GoogleAppMeasurementOnDeviceConversion (deprecated) framework and
GoogleAdsOnDeviceConversion framework are both linked into the app. Remove the
GoogleAppMeasurementOnDeviceConversion (deprecated) framework, which is no
longer recommended for new development.
El framework de GoogleAdsOnDeviceConversion no está vinculado
Si el mensaje _psmvalue_gads no aparece en la consola de depuración de Xcode, haz lo siguiente:
Verifica que aparezca este mensaje que muestra que el modo de depuración está habilitado:
Este mensaje significa que GoogleAdsOnDeviceConversion.xcframework no está vinculado:
[FirebaseAnalytics][I-ACS023279] Conversion service disabled. GoogleAdsOnDeviceConversion framework is not linked.
Verifica que aparezca este mensaje que muestra que GoogleAdsOnDeviceConversion.xcframework está vinculado:
[FirebaseAnalytics][I-ACS023278] Conversion service GoogleAdsOnDeviceConversion framework is linked
SDK de Firebase
¿Tienes problemas para implementar los SDK de Firebase? Si eres cliente de Google Cloud, comunícate con tu asistencia pagada a través de Google Cloud. Si no tienes un cliente pagado de Google Cloud, comunícate con la Asistencia de Firebase sin costo.
Google Ads
¿Tienes problemas para medir tu campaña publicitaria con esta función? Usa los recursos de ayuda y la información de contacto que proporciona el equipo de Google Ads.
Google Analytics
¿Tienes problemas para implementar Google Analytics? Usa los recursos de ayuda y la información de contacto que proporciona el equipo de Google Analytics.
[[["Fácil de comprender","easyToUnderstand","thumb-up"],["Resolvió mi problema","solvedMyProblem","thumb-up"],["Otro","otherUp","thumb-up"]],[["Falta la información que necesito","missingTheInformationINeed","thumb-down"],["Muy complicado o demasiados pasos","tooComplicatedTooManySteps","thumb-down"],["Desactualizado","outOfDate","thumb-down"],["Problema de traducción","translationIssue","thumb-down"],["Problema con las muestras o los códigos","samplesCodeIssue","thumb-down"],["Otro","otherDown","thumb-down"]],["Última actualización: 2025-09-06 (UTC)"],[],[],null,["Step 3: Troubleshoot and handle common issues\n\n\u003cbr /\u003e\n\n|--------------------------------------------------------------------------------------------------------------------------|\n| Introduction: [Measure iOS Ads conversions](/docs/tutorials/ads-ios-on-device-measurement-event-data/index-event-driven) |\n| Step 1: [Link Your Ads Account with Google Analytics](/docs/tutorials/ads-ios-on-device-measurement-event-data/step-1) |\n| Step 2: [Integrate Google Analytics](/docs/tutorials/ads-ios-on-device-measurement-event-data/step-2) |\n| **Step 3: Troubleshoot and handle common issues** \u003cbr /\u003e |\n\n\u003cbr /\u003e\n\nSupport is available if you have any problems with on-device conversion\nmeasurement with event data.\n\nTroubleshoot iOS on-device measurement with event data\n\nGoogle Analytics\n\nAre you having trouble implementing Google Analytics? Use the help\nresources and contact information provided by the\n[Google Analytics team](//support.google.com/analytics).\n\nThere are a few troubleshooting cases you can investigate before you consult\nhelp resources.\n| **Note:** Since v11.14.0, The Google Analytics for Firebase SDK was restructured and as a result some modules were deprecated. See the newest modules in `FirebaseAnalytics` [in the Firebase FAQ](/support/faq#analytics-odm2-sdk-refactor-ios).\n\nDeprecated frameworks linked\n\nIf you link both the `GoogleAppMeasurementOnDeviceConversion` (deprecated)\nframework as well as the `GoogleAdsOnDeviceConversion` frameworks into your\napp, an exception will be raised with the following message. To avoid the\nexception, remove the `GoogleAppMeasurementOnDeviceConversion` (deprecated)\nframework. \n\n GoogleAppMeasurementOnDeviceConversion (deprecated) framework and\n GoogleAdsOnDeviceConversion framework are both linked into the app. Remove the\n GoogleAppMeasurementOnDeviceConversion (deprecated) framework, which is no\n longer recommended for new development.\n\n| **Note:** `GoogleAppMeasurementOnDeviceConversion` printed in the logs is a dependency of `FirebaseAnalyticsOnDeviceConversion`.\n\n`GoogleAdsOnDeviceConversion` framework not linked\n\nIf the `_psmvalue_gads` message doesn't appear in the Xcode debug console:\n\n1. Verify this message appears that shows debug mode is enabled:\n\n [FirebaseAnalytics][I-ACS023009] Debug logging enabled\n\n This message means `GoogleAdsOnDeviceConversion.xcframework` is not linked: \n\n [FirebaseAnalytics][I-ACS023279] Conversion service disabled. GoogleAdsOnDeviceConversion framework is not linked.\n\n2. Verify this message appears that shows\n `GoogleAdsOnDeviceConversion.xcframework` is linked:\n\n [FirebaseAnalytics][I-ACS023278] Conversion service GoogleAdsOnDeviceConversion framework is linked\n\nFirebase SDKs\n\nAre you having trouble implementing Firebase SDKs? If you are a Google Cloud\ncustomer, reach out to your paid support through Google Cloud. If you are not a\npaid Google Cloud customer, reach out to no-cost [Firebase Support](//firebase.google.com/support).\n\nGoogle Ads\n\nAre you having trouble measuring your ad campaign with this feature? Use the\nhelp resources and contact information provided by the Google Ads team.\n\nGoogle Analytics\n\nAre you having trouble implementing Google Analytics? Use the help resources\nand contact information provided by the [Google Analytics team](https://support.google.com/analytics).\n\n\u003cbr /\u003e\n\n*** ** * ** ***\n\n\u003cbr /\u003e\n\n[arrow_back_ios**Step 2** Integrate Google Analytics](/docs/tutorials/ads-ios-on-device-measurement-event-data/step-2)\n\n\u003cbr /\u003e\n\n*** ** * ** ***"]]
