Langkah 3: Pemecahan masalah dan penanganan masalah umum
Dukungan tersedia jika Anda mengalami masalah terkait pengukuran konversi di perangkat dengan data peristiwa.
Memecahkan masalah pengukuran di perangkat iOS dengan data peristiwa
Google Analytics
Apakah Anda mengalami masalah saat menerapkan Google Analytics? Gunakan referensi bantuan dan informasi kontak yang diberikan oleh tim Google Analytics.
Ada beberapa kasus pemecahan masalah yang dapat Anda selidiki sebelum melihat
referensi bantuan.
Framework yang tidak digunakan lagi ditautkan
Jika Anda menautkan framework GoogleAppMeasurementOnDeviceConversion (tidak digunakan lagi)
serta framework GoogleAdsOnDeviceConversion ke dalam
aplikasi, pengecualian akan ditampilkan dengan pesan berikut. Untuk menghindari
pengecualian, hapus framework
GoogleAppMeasurementOnDeviceConversion (tidak digunakan lagi).
GoogleAppMeasurementOnDeviceConversion (deprecated) framework and
GoogleAdsOnDeviceConversion framework are both linked into the app. Remove the
GoogleAppMeasurementOnDeviceConversion (deprecated) framework, which is no
longer recommended for new development.
Framework GoogleAdsOnDeviceConversion tidak ditautkan
Jika pesan _psmvalue_gads tidak muncul di konsol debug Xcode:
Pastikan pesan ini muncul yang menunjukkan bahwa mode debug diaktifkan:
Pesan ini berarti GoogleAdsOnDeviceConversion.xcframework tidak ditautkan:
[FirebaseAnalytics][I-ACS023279] Conversion service disabled. GoogleAdsOnDeviceConversion framework is not linked.
Pastikan pesan ini muncul yang menunjukkan bahwa
GoogleAdsOnDeviceConversion.xcframework ditautkan:
[FirebaseAnalytics][I-ACS023278] Conversion service GoogleAdsOnDeviceConversion framework is linked
Firebase SDK
Apakah Anda mengalami masalah saat menerapkan Firebase SDK? Jika Anda adalah pelanggan Google Cloud, hubungi dukungan berbayar melalui Google Cloud. Jika Anda bukan pelanggan Google Cloud berbayar, hubungi Dukungan Firebase tanpa biaya.
Google Ads
Apakah Anda mengalami masalah saat mengukur kampanye iklan dengan fitur ini? Gunakan
referensi bantuan dan informasi kontak yang disediakan oleh tim Google Ads.
Google Analytics
Apakah Anda mengalami masalah saat menerapkan Google Analytics? Gunakan referensi bantuan dan informasi kontak yang diberikan oleh tim Google Analytics.
[[["Mudah dipahami","easyToUnderstand","thumb-up"],["Memecahkan masalah saya","solvedMyProblem","thumb-up"],["Lainnya","otherUp","thumb-up"]],[["Informasi yang saya butuhkan tidak ada","missingTheInformationINeed","thumb-down"],["Terlalu rumit/langkahnya terlalu banyak","tooComplicatedTooManySteps","thumb-down"],["Sudah usang","outOfDate","thumb-down"],["Masalah terjemahan","translationIssue","thumb-down"],["Masalah kode / contoh","samplesCodeIssue","thumb-down"],["Lainnya","otherDown","thumb-down"]],["Terakhir diperbarui pada 2025-09-06 UTC."],[],[],null,["Step 3: Troubleshoot and handle common issues\n\n\u003cbr /\u003e\n\n|--------------------------------------------------------------------------------------------------------------------------|\n| Introduction: [Measure iOS Ads conversions](/docs/tutorials/ads-ios-on-device-measurement-event-data/index-event-driven) |\n| Step 1: [Link Your Ads Account with Google Analytics](/docs/tutorials/ads-ios-on-device-measurement-event-data/step-1) |\n| Step 2: [Integrate Google Analytics](/docs/tutorials/ads-ios-on-device-measurement-event-data/step-2) |\n| **Step 3: Troubleshoot and handle common issues** \u003cbr /\u003e |\n\n\u003cbr /\u003e\n\nSupport is available if you have any problems with on-device conversion\nmeasurement with event data.\n\nTroubleshoot iOS on-device measurement with event data\n\nGoogle Analytics\n\nAre you having trouble implementing Google Analytics? Use the help\nresources and contact information provided by the\n[Google Analytics team](//support.google.com/analytics).\n\nThere are a few troubleshooting cases you can investigate before you consult\nhelp resources.\n| **Note:** Since v11.14.0, The Google Analytics for Firebase SDK was restructured and as a result some modules were deprecated. See the newest modules in `FirebaseAnalytics` [in the Firebase FAQ](/support/faq#analytics-odm2-sdk-refactor-ios).\n\nDeprecated frameworks linked\n\nIf you link both the `GoogleAppMeasurementOnDeviceConversion` (deprecated)\nframework as well as the `GoogleAdsOnDeviceConversion` frameworks into your\napp, an exception will be raised with the following message. To avoid the\nexception, remove the `GoogleAppMeasurementOnDeviceConversion` (deprecated)\nframework. \n\n GoogleAppMeasurementOnDeviceConversion (deprecated) framework and\n GoogleAdsOnDeviceConversion framework are both linked into the app. Remove the\n GoogleAppMeasurementOnDeviceConversion (deprecated) framework, which is no\n longer recommended for new development.\n\n| **Note:** `GoogleAppMeasurementOnDeviceConversion` printed in the logs is a dependency of `FirebaseAnalyticsOnDeviceConversion`.\n\n`GoogleAdsOnDeviceConversion` framework not linked\n\nIf the `_psmvalue_gads` message doesn't appear in the Xcode debug console:\n\n1. Verify this message appears that shows debug mode is enabled:\n\n [FirebaseAnalytics][I-ACS023009] Debug logging enabled\n\n This message means `GoogleAdsOnDeviceConversion.xcframework` is not linked: \n\n [FirebaseAnalytics][I-ACS023279] Conversion service disabled. GoogleAdsOnDeviceConversion framework is not linked.\n\n2. Verify this message appears that shows\n `GoogleAdsOnDeviceConversion.xcframework` is linked:\n\n [FirebaseAnalytics][I-ACS023278] Conversion service GoogleAdsOnDeviceConversion framework is linked\n\nFirebase SDKs\n\nAre you having trouble implementing Firebase SDKs? If you are a Google Cloud\ncustomer, reach out to your paid support through Google Cloud. If you are not a\npaid Google Cloud customer, reach out to no-cost [Firebase Support](//firebase.google.com/support).\n\nGoogle Ads\n\nAre you having trouble measuring your ad campaign with this feature? Use the\nhelp resources and contact information provided by the Google Ads team.\n\nGoogle Analytics\n\nAre you having trouble implementing Google Analytics? Use the help resources\nand contact information provided by the [Google Analytics team](https://support.google.com/analytics).\n\n\u003cbr /\u003e\n\n*** ** * ** ***\n\n\u003cbr /\u003e\n\n[arrow_back_ios**Step 2** Integrate Google Analytics](/docs/tutorials/ads-ios-on-device-measurement-event-data/step-2)\n\n\u003cbr /\u003e\n\n*** ** * ** ***"]]
