We can help you with many tasks, such as resolving billing and account issues, but some questions are out of scope, like helping you write or debug code or consulting requests. If that’s what you need, we recommend our awesome communities on Stack Overflow, Slack, and Google Groups.
Here's a summary of the types of tasks we can help with, and also the ones we can't.
|Tasks we can help with||Tasks we can't help with|
|Account management||In-depth assistance designing apps|
|Billing and quotas||Integrating with third party libraries|
|Technical questions about Firebase||Google services outside of Firebase|
|Feature requests and bug reports||Sales requests and questionnaires|
|Outages (see our status dashboard)||Interpreting the Terms of Service|
Below you'll find more detailed explanations of these types and some examples to help you better understand if your question is something our support team can assist you with.
Tasks we can help with
- Trouble accessing account. For example, you don't know the credentials for an account that manages a project.
- Trouble accessing project. For example, an employee left the company without transferring ownership.
- Restoring or deleting accounts.
Billing and quotas
- Questions about the amount billed.
- Reversing charges in cases of software bugs, fraud, or abuse.
- Refunds and credits for extenuating circumstances, such as missed usage alerts.
- Questions about how billing works for specific products.
- Determining if a quota is being reached.
- Questions about how quotas are enforced.
Technical questions about Firebase
- "Can Firebase do <specific use case>?" We can give you advice, but not detailed code.
- Questions about a method or feature isn't working as documented/expected. We can help if you have a reliable example that shows the problem.
- Questions about how to accomplish very specific Firebase-related tasks using the API. It's helpful to include what you've tried so far and minimal steps to reproduce. Also, you can cite existing examples to help differentiate this from consulting requests.
- Advice on optimizing your app's usage, such as storage space or bandwidth, for specific Firebase products.
Feature requests & bug reports
- Reproducible (or reasonably detailed) bug reports that demonstrate a behavior which contradicts our public documentation.
- All feature requests are gladly accepted. We love hearing from you!
- "Is Firebase down?" We will double-check our internal monitoring tools, perform a reasonable sanity test on the service, and provide a yes or no answer.
- "Firebase service X appears to be down/slow/unresponsive." We will troubleshoot these if we can reproduce or there is compelling evidence that it is not just an application bug or client connectivity issue.
- We provide full support in English.
- Non-English cases have limited support and exclude troubleshooting requests.
Tasks we can't help with
Integrating with third party libraries
We do not support troubleshooting or debugging of problems related to any product other than Firebase. This includes integrations between Firebase and other products. One thing to check would be if it still occurs when you remove the non-Firebase products from the picture. If a problem can be reproduced without third party tools, we are happy to help troubleshoot. If not, we probably don't have the expertise to help and will likely just make things worse. Questions of this nature are best directed to our community channels.
Google Services outside of Firebase
If you have a Google Cloud product questions, please visit the Cloud Support Page.
General consulting services
We do not design or architect apps. We also do not provide general consulting services. Please check out our community channels.
Sales requests and exploratory discussions
We cannot set up phone calls, meetings, generate RFPs or answer large lists of questions. We're working on better tooling for supporting enterprise needs, but for now, Firebase is entirely self-service.